FAQ

If you have any questions you can’t find an answer to contact us via our contact page it the chat bubble.

Group Bookings

We are able to accommodate large groups, community groups, school groups etc. at our lodge.

For more info contact us via our contact page it the chat bubble.

Find my login ID

Some logins have been created where there was a lodge credit.

To login click My Account.

Reset my password

You can get a new password here:

https://thedownhillski.club/my-account/lost-password/

Any questions use the chat bubble or contact page Contact Us – The Downhill Ski Club

Create a login

If you are not in the system create a new login by clicking Join then click Register (under casual member). Members need to register this way too.

Pay your Subscription

To pay your sub after you have registered and logged in click Join then Pay Subscription. This takes you to a form. Tell us the reference you will use that we will see in the bank account. We will update you to a member after we confirm the deposit. Until that happens you will be quoted non-member rates. Do it early.

Book your stay

To book you must be logged in. You must fill in your billing address before you may book. https://thedownhillski.club/my-account/edit-address/billing/

Click Book. Enter the arrival and departure dates.

Select your room type. Double + single is room 1. Double + bunk is any other room. For the room type you want Click Book then click Confirm Reservation.

Enter the number of adults and children. Note both of these must have a numeric value, zero is OK.

Room not big enough

If your group won’t fit into one room e.g. there is over 4 of you select 2 from the accommodation type drop down, Click Book then click Confirm Reservation.

Casual Membership

If you selected casual membership you are not a member per se. The rates you see are non-member rates. Do not select any non member nights under services. If you stay and then want to join we will credit your non-member rate difference. When to do that:

membersubnights23456789
single120150180210240270300330360390
family of 3240322.5405487.5570652.5735817.5900982.5
family of 424034545055566076587097510801185
non member
single050100150200250300350400450
family of 30150300450600750900105012001350
family of 4020040060080010001200140016001800

Ways to pay

You may pay using wallet credits or a credit card via stripe. Credit cards incur a 3% surcharge. Top up your wallet with cash under My Account before you book. This is a form telling us what reference you will use. We will update your wallet balance after we confirm the deposit. Until that happens you will have to pay by credit card. Do it early to save 3%.

By using wallet credit or a credit card your booking is confirmed immediately.

Bringing a guest

If you are a member and you want to bring a guest enter the count of all adults and children as usual. Then check the tick box for the number of those who are guests. This adds $20 per guest per night.

After you book you will receive an email. It has a link to click should you need to cancel, keep your emails. The day before you are due to arrive you will receive an automatic email that will include the door code and which room you are in. There are no bunk lists so keep your emails.

Our Account

Our bank account is 02-0100-0159668-00

Logout

To log out click My Account, Logout then click Confirm and log out in the green box.